This upgrade will allow you to predefine the Service Desk to map ITIL functionality such as Problem, Change Request and Incident thus giving you visibility and tracking of call types. In addition 3.6b will allow for the creation of parent-child...

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Now available a performance patch update....

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Portal Improvements • Improved Authentication that no longer relies on a third party email client such as Microsoft Outlook. • Quick Call Templates have been integrated into the portal. Now Administrators can specify particular templates that are available for users...

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