Recent Posts:
- New Reports released for Oxygen 4.0 Help Desk
- Virgin Holidays improve call logging with Self Service Portal
- See what Oxygen can do for your Organisation
- Oxygen aids Forestcare Emergency Response Service
- Communities and Local Government deploy Oxygen SaaS Enterprise v4
- Domino's Pizza Group choose Oxygen Service Desk
- 2010 May be the most important year of your career.
- Position your company as a Service Leader as we exit the recession
- New Report Module for Oxygen 4.0 Service Desk
- Empower Your Business with a Self Service Portal
- Jul
- 15
- 2010
New Reports released for Oxygen 4.0 Help Desk
Having a library of meaningful reports is imperative for any good help desk application.
Knowing how many calls you have open on your service desk at any given time, which calls are about to breach their SLA, how many calls an operator has closed, which calls were closed within their SLA threshold, how many calls had related symptoms with other calls.
Compare historical information with any previous day, week, month or year; what are the current statuses of your logged calls, what were the top error categories or resolutions categories used?
Export your reports through CSV, Excel, PDF, HTML, Rich Text Format and TIFF files.
All of this information and more is now available with the very latest Report Portal with Oxygen Help Desk 4.0.