We all know how important processes are in the management of IT and the benefits that can be gained.

A simple rule being a process should be definable, repeatable, and measurable. Great time and cost savings can be made even by the simplest of process, where would the automotive industry be without process and planning and at what stage of the build would you put the wheels on the car?

With this very much in mind Oxygen has been designed to allow the simple mapping of processes into the service desk application, typically they are either linear or parallel requiring either a series of events or multiple events at them same time, or a mixture of both, Oxygen can manage them all.

A typical example and commonly repeated process in any company using Information Technology is the “new starter”.

The first part of this process is typically a “Request Form” which is usually completed by the HR Manager.

With Oxygen Service Desk this can be completed through our new “New Web Portal”. Having been received by IT the request will go through various stages, firstly it may be authorisation by management, followed by perhaps the Procurement or an IT Administrator to check that the company has the correct IT equipment and that it is available and if not look to procure new hardware or software (another process in its own right).

Most probably there might be the need to create an Active Directory account or similar and Email account. Further application accounts are then required and finally this needs to be delivered to the new user at a certain date and time, recorded and signed off.

With Oxygen you can manage this whole process and many more.