Having a library of meaningful reports is imperative for any good help desk application. Knowing how many calls you have open on your service desk at any given time, which calls are about to breach their SLA, how many calls an operator has closed, which calls were closed within their...

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Virgin Holidays re-route virtually all of their Service Requests with Oxygen's Self Service Portal. "90% of our service requests are now logged via the Self service Portal" Sarah Francillia, IT Service Delivery Manager Click here to read the full Case Study...

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If you would like to see Oxygen in action or take a peep at some of the screen shots then click here...

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Forestcare is Bracknell Council’s Emergency Response Service operating from their purpose-built control centre at Bracknell Depot. Forestcare monitor Lifeline alarms in the community and in sheltered housing and provide out-of-hours calls, handling services to Bracknell and other authorities. Oxygen Enterprise has been chosen as the new support tool to help...

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"Having looked at the latest tool-sets available, including Hornbill Support Works, Landesk and Remedy, the only option which suitability met our needs was from a company called e-Warehouse and their product Oxygen SaaS Enterprise." Julian Vincent, Service Manager, Communities and Local Government Click her to read case study...

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Before choosing e-Warehouse as its eventual supplier of their new Service Desk for handling both IT Service Customer Service requests, Tim Cawley IS Manager at Domino's Pizza Group explains why they decided to go with Oxygen Service Desk. Click here to read case study....

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2008 – 2009 witnessed the most severe economic recession in generations, and the IT industry suffered an even greater decline than it did during 2001, following the dot-com bubble. Yet all recessions come to an end, and this one will, too. It is now—as the recession gives way to growth—that...

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Did you know It's five times more expensive to gain a new customer than it is to keep one. In a recession, it is critical for your business to both retain every customer and maximise their lifetime value. Acquiring new customers requires an investment of precious time and resource so...

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Dynamic Report Portal lets you give access to both internal and external users of Oxygen. Grant access rights based on Roles or permissions; now managers or external customers can view their own reports using the Report Portal without having to log into the main Oxygen Service Desk. Integrated new Menu...

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Oxygen Self Service Portal by e-Warehouse is the latest and greatest in the world of on demand service management business solutions. Now you can take advantage of E-Warehouse’s cutting edge service desk solution and have your customer's reap direct benefits as well! Cut through contact centre hold queues, email backlogs...

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As of Monday May 11th are new contact details can be found on our Contact us page. Please note our New Contact Number 0845 299 7539....

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We will be exhibiting at the up and coming Service Desk & IT Support Show next week on April 28th & 29th in Earls Court London. Come and see why every one in the industry are talking about Oxygen 4 and see for your self. We will also be giving...

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As we continue to grow our offering and look to expand our client base, we have two opportunities for an experienced Software Sales Consultant ideally with experience delivering IT service management solutions and an internal Telesales / New Business Executive. Software Sales Consultant Your main responsibilities will include presenting to...

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Enable the centralisation of your support and service requests through Oxygen 4.0. With Oxygen 4.0 you can manage different types of requests including ITSM, Facilities Management, Customer Services and any other areas of business that require service requests. A single Central Service desk to support all your service needs. The...

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1 Abstract The traditional IT Help Desk has evolved over years into Service Desk, offering a range of services to offer a more business-focused approach. The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including...

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There has never been a more compelling reason to adopt the best service management practises than having to make the most of lean IT budgets. As the song use to say, “When the going gets tough, the tough get going,” and service delivery departments are as hard headed as they...

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Research and consulting work clearly show that today's turbulent economic environment is fueling greater customer interest and adoption of Software-as-a-Service (SaaS) solutions. A combination of macro-trends are driving companies of all sizes to consider SaaS alternatives to traditional, on-premise software applications to better achieve their corporate objectives. Think Strategies has...

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Research and consulting work clearly show that today's turbulent economic environment is fueling greater customer interest and adoption of Software-as-a-Service (SaaS) solutions. A combination of macro-trends are driving companies of all sizes to consider SaaS alternatives to traditional, on-premise software applications to better achieve their corporate objectives. Think Strategies has...

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European organisations are increasingly ready to invest in software as a service (SaaS), according to the findings of a recent end-user survey. Analyst house IDC surveyed 2,077 CIOs and IT decision makers in organisations with more than 20 employees in Western Europe. It found that 37 per cent of respondents...

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Today Fujitsu Services rolled out Oxygen Enterprise....

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One of the biggest barriers to SaaS adoption within many organizations has been resistance from IT departments worried about the reliability, security and viability of these on-demand alternatives. Some IT professionals have even been concerned about losing their jobs if SaaS solutions succeed in eliminating the complexities and costs of...

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Ambercat Systems will cease trading as of February 29 2008. This is not a good omen for for their existing client base and potentially leaves many customers in the dark and without any support on their Service Desk Application. Many new and existing customers have also been burdened with recent...

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When I ask people whether they use the Information Technology Infrastructure Library (ITIL), there seems to be a polarized view – some love it, think it’s saved them from unnecessary pain, and support it; some run a mile, telling tales of fear, uncertainty and misery. How can a collection of...

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"Rexam Beverage Can UK Ltd were looking for an on demand tool, that would satisfy its immediate requirements for a Help Desk ticketing tool. We had 30 days to turn around a solution from the start, and we needed to incorporate ITIL best practice into our operation. E-Warehouse were selected...

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We all know how important processes are in the management of IT and the benefits that can be gained. A simple rule being a process should be definable, repeatable, and measurable. Great time and cost savings can be made even by the simplest of process, where would the automotive industry...

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To successfully compete in today's marketplace, small & medium sized businesses must run efficiently. The right technology solutions can help SMBs to do this by improving business operations, employee productivity and profitability. However as their dependence on information technology grows, it becomes more difficult for IT Service Desk personnel to...

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The College of West Anglia is one of the largest and most successful education and training providers in the Eastern Region as well as being in the top 10% of colleges in England. Based on four campuses - King's Lynn in Norfolk, Milton and Wisbech (2)in Cambridgeshire - and with...

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We are currently looking for new Partners to work with us both in the UK and US markets. Having built up a number of strategic partnerships with organisations who provide consultancy and implementation services within IT Support, we are looking to form new partnerships. To find out more about becoming...

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Many independent software vendors (ISVs) are recognising the benefits of offering software as a service (SaaS) as an alternative for their customers and once the teething problems have been overcome there are a number of long term benefits for both parties. Read Quocirca’s recent whitepaper. Download file...

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The IT service desk is a behind-the-scenes function in every business – but one that’s vital to the delivery of effective customer service. So e-Warehouse knew that a reliable hosting platform was critical to developing a hosted version of its service-desk software product. e-Warehouse is an established provider of IT...

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We run a series of free webinars to help you better understand how you can utilise Oxygen Service Desk in your enviroment. For a current up to date time on our webinars please call 0118 929 8326 or email info@e-warehouse.com....

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How the emergence of the IT service desk changed the management of business processes and provided accountability for IT investments For any business, ensuring value is gained from an IT investment is paramount but for the SME and other fast growing businesses, the need is particularly acute. Yet, despite this,...

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Visit Europe's largest event for helpdesk, IT service management and business support professionals at Olympia, London. Doors open at 09:30 - 16:30. We will be exhibiting on stand 321 and will be showcasing the worlds first "pay-as-you-go" SaaS hosted service desk as well demonstrating other products in the Oxygen Service...

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The BT Applications Marketplace forms part of Microsoft's concerted push into the field of "software as a service" (SaaS), a delivery mechanism whereby software is remotely hosted and usually paid for on a monthly subscription basis, rather than hosted on a company's own server and paid for up-front. There will...

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The new solution provides pay-as-you-go access to e-Warehouse’s application for just £1 per incident, with no installation required or additional costs incurred. The pay-as-you-go model is available to any business making up to 50 helpdesk calls per month, enabling them to reap the benefits of e-Warehouse’s versatile, ITIL compliant application....

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For the SME, gaining value from an IT investment is paramount. Yet, despite this, it’s only relatively recently that the IT function has been subjected to the kinds of formal processes that govern other aspects of a business, such as sales, marketing, administration and finance. Before this change, IT had...

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e-Warehouse software helps charity create IT SLAs to improve delivery of frontline services to 21,000 disabled people throughout the UK As with any service provider of its size, IT plays an integral role in ensuring that clients' needs are met. Leonard Cheshire uses its systems to co-ordinate and manage the...

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