European organisations are increasingly ready to invest in software as a service (SaaS), according to the findings of a recent end-user survey. Analyst house IDC surveyed 2,077 CIOs and IT decision makers in organisations with more than 20 employees in Western Europe. It found that 37 per cent of respondents...

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One of the biggest barriers to SaaS adoption within many organizations has been resistance from IT departments worried about the reliability, security and viability of these on-demand alternatives. Some IT professionals have even been concerned about losing their jobs if SaaS solutions succeed in eliminating the complexities and costs of...

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Ambercat Systems will cease trading as of February 29 2008. This is not a good omen for for their existing client base and potentially leaves many customers in the dark and without any support on their Service Desk Application. Many new and existing customers have also been burdened with recent...

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When I ask people whether they use the Information Technology Infrastructure Library (ITIL), there seems to be a polarized view – some love it, think it’s saved them from unnecessary pain, and support it; some run a mile, telling tales of fear, uncertainty and misery. How can a collection of...

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We all know how important processes are in the management of IT and the benefits that can be gained. A simple rule being a process should be definable, repeatable, and measurable. Great time and cost savings can be made even by the simplest of process, where would the automotive industry...

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To successfully compete in today's marketplace, small & medium sized businesses must run efficiently. The right technology solutions can help SMBs to do this by improving business operations, employee productivity and profitability. However as their dependence on information technology grows, it becomes more difficult for IT Service Desk personnel to...

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The College of West Anglia is one of the largest and most successful education and training providers in the Eastern Region as well as being in the top 10% of colleges in England. Based on four campuses - King's Lynn in Norfolk, Milton and Wisbech (2)in Cambridgeshire - and with...

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We are currently looking for new Partners to work with us both in the UK and US markets. Having built up a number of strategic partnerships with organisations who provide consultancy and implementation services within IT Support, we are looking to form new partnerships. To find out more about becoming...

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Many independent software vendors (ISVs) are recognising the benefits of offering software as a service (SaaS) as an alternative for their customers and once the teething problems have been overcome there are a number of long term benefits for both parties. Read Quocirca’s recent whitepaper. Download file...

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The IT service desk is a behind-the-scenes function in every business – but one that’s vital to the delivery of effective customer service. So e-Warehouse knew that a reliable hosting platform was critical to developing a hosted version of its service-desk software product. e-Warehouse is an established provider of IT...

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